OSiAN Support
How can we help you?
If something in the OSiAN app does not work as expected, or you have a question about your account, your subscription or your data, write to us. A person from our team in Austria reads every message and answers it.
contact@osian.health
We answer within two working days.
Phone
+43 664 18 23 926
Monday to Friday, 9:00 to 17:00 (CET)
Post
envi FlexCo
Mooslenz 39
6345 Kössen
Austria
OSiAN is not a medical device
OSiAN is a wellbeing and performance app. It does not diagnose, treat or prevent disease and does not replace medical advice. For symptoms, lab results outside the reference range or questions about medication, please speak to a doctor or another qualified healthcare professional. In an emergency, call 112.
What helps us help you faster
Write to contact@osian.health. These four details save a round of questions.
- The email address of your OSiAN accountSo we can find your account. Please write from that address if you can.
- Your device and operating systemFor example iPhone 15 with iOS 18.3, or Pixel 8 with Android 15. On iPhone you find it under Settings → General → About, on Android under Settings → About phone.
- What happenedWhat you did, what you expected and what the app did instead.
- A screenshotIf the problem is visible on screen, a screenshot shows us more than a long description.
Common questions
The app does not work as expected. What should I do?
Close the app completely and open it again, and check that you have the latest version from the App Store. If the problem stays, write to contact@osian.health with the details listed above. We answer within two working days.
How do I manage or cancel my subscription?
Subscriptions are handled by the store you bought them in. On iPhone, open Settings, tap your name, then Subscriptions, and choose OSiAN. On Android, open the Google Play Store, tap your profile picture, then Payments & subscriptions → Subscriptions, and choose OSiAN. Refunds are requested from Apple at reportaproblem.apple.com or from Google Play under your order history.
How can I see, correct or delete my data?
Write to contact@osian.health from the email address of your account and tell us what you would like to do. We handle every request under the GDPR. How we process your data is described in our privacy policy.
Is OSiAN a medical device?
No. OSiAN is a wellbeing and performance app. It does not diagnose, treat or prevent any disease, and its suggestions are general information for healthy adults. For symptoms, lab results outside the reference range or questions about medication, please speak to a qualified healthcare professional.
I am a brand or a specialist. Who do I contact?
Please write to partner@osian.health. You find more about partnerships on the pages For Brands and For Specialists.
Who is behind OSiAN
The OSiAN app is developed and operated by envi FlexCo, a company registered in Austria (company register number FN 524080g, Landesgericht Innsbruck). Managing directors: Christian Beyer and Alexandra Huber.
All company details are in our imprint.
Company
envi FlexCo
Mooslenz 39, 6345 Kössen, Austria